Frequently Asked Questions About SYSTAT

Q: I have just downloaded the SYSTAT Trial, and when I try to run it, I receive an error that the "license has expired." What do I do?

A: We’ve seen this issue come up a few times. It happens frequently if the computer you’re using has had a Systat product loaded on it previously, but sometimes it can happen for no apparent reason. Systat support can send you a certain specific license file to load that will fix this error and return everything to normal. Simply contact Systat online, or by phone at 877-797-8280 and ask to speak with a support representative. TOP >>

Q: When will you come out with a Mac version of SYSTAT?

A: This is one of our most frequently asked questions. The answer is that we had a version of SYSTAT being developed for the Mac early in 2009, but due to unfavorable economic conditions the project was cancelled before completion.

We hope that this development is revived sometime soon, but right now I have so say that we do not currently have a timetable for a Mac deployment. The best we can do is to point out that SYSTAT runs beautifully on Macs that can boot into Windows or that can run Windows on a virtual machine. Our director, Lee Wilkinson, personally runs SYSTAT under this type of configuration.

We wish we could give you a better answer at this point, but please stay tuned. As SYSTAT continues to grow, we will have more leeway for this type of development. TOP >>

Q: Will SYSTAT 13 work with Windows 7?

A:Yes. SYSTAT 13 is compatible with Windows 32-bit and 64-bit operating systems (basically anything back to Windows 2000). This includes the new Windows 7 OS.TOP >>

Q: I am attempting to install SYSTAT 12, but I am receiving an error message that says, "This installation package is not supported by this processor type. Contact your product vendor." What is wrong?

A: You may be attempting to install the 64-bit version of SYSTAT 12. The 64-bit version will only work on computers with a 64-bit processor. If you are installing from CD, please select the “SYSTAT 12 for 32-bit Windows” option. If you downloaded the installer from the web, please go back to the download page. Make sure to press the “Download your free 30-day trial of SYSTAT (32-bit)” button. The 32-bit version will download. TOP >>

Q: I am attempting to install SYSTAT 12, but I receive an error message saying that the installation requires administrative rights. What should I do?

A: In order to install SYSTAT 12, your login needs to have administrative rights to your computer. If you do not, your IT organization may need to install the program for you. Once SYSTAT has been installed, a normal user account can run it without a problem. TOP >>

Q: I have a standalone or site license version of SYSTAT 12. I’ve been emailed a license file to activate my installation. How do I use it?

A: First, please save the license file to your hard drive. Next, launch SYSTAT 12 normally. When you are asked if you would like to update your license, click Yes. Then, select the radio button next to License File, and click Browse. Browse to where you saved the license file. Select the file, and click OK. Then, click Add License. Your license should update, and you will be able to use SYSTAT normally.

You may receive a “Bad Handle” error message either before the license administrator launches, or after you close it. The error is normal, and you can disregard it. TOP >>

Q: I have run an analysis in SYSTAT, but I’m not seeing all of the statistics I would expect. What is wrong?

A: You may have your output length set to “None” or “Short”. To see all of the output a procedure produces, go to Edit -> Options and click on the Output tab. Look for the Output Length drop down. Change it to “Long”. Click OK, and then rerun your analysis. TOP >>

Q: My menus in SYSTAT 12 look different than what I would expect, and I’m having a hard time finding a procedure. What is wrong?

A: SYSTAT 12 allows users to customize their interface any way they like. It also comes loaded with a number of different themes. It is possible that one of those themes was accidentally activated. To set the interface theme back to the default, go to Utilities -> Themes -> Apply Default Theme. TOP >>

Q: I applied my SYSTAT 12 license and SYSTAT launches successfully. However, when I try to run certain procedures, I receive a "This module is not licensed" error message. What is wrong?

A: Your computer does not have the Visual C++ 6.0 run-time components installed. SYSTAT requires the run-time to run some procedures. To install it, browse to C:\Program Files\SYSTAT 12\App and find the file named “vcredist_x86.exe”. Double click the file, and go through the installation wizard. You will need to have administrative rights to do the install.

Once the run-time components are installed, SYSTAT should run correctly. TOP >>